Thursday, December 10, 2015

Communication

Paper Christmas Cards--a dying breed
While working on our annual Christmas letter recently, I started to think about how the way we communicate has changed.  The number of people who send Christmas cards and letters is definitely decreasing. Even though I send out the same number every year, I am receiving fewer and fewer. I think part of this is because people just don't snail mail things much any more, and there's no need for an annual catch up because people keep in touch throughout the year with Facebook and other social media venues. And although there's a lot more to be explored in this area, this is not really what has gotten me thinking recently.

I was dropping off my car at the shop and John (the mechanic) was taking down numbers where we could be reached. As I gave several numbers between Ward and me, depending on the time of the day and who was where, John related this information. He said if his customer is younger, what he has to do is call them, let it ring once, and then hang up. They answer texts or will check who called and maybe call them back. However, rarely do they answer a ringing phone. He said when the customer gets along about 35 or 40 or older, he can talk to them directly first try. I was surprised by this. Granted, I am far behind in the smart device/phone world, but I would have never dreamed that this was common operating procedure. I, of course, use caller ID, but I do expect to answer some calls.

I not sure what all of this means in the grand scheme of the way communication is evolving, but I do know one thing for sure. That yes, indeed, I am well over 35 years old. I will answer a call from my mechanic.